Contact support
When a troubleshooting page does not solve it, write to support. The app prepares the e-mail for you, with technical details that never include your diagrams.
On this page
Before you start
- Look for the exact message in Help and troubleshooting: most problems have a fix there.
- In an organisation, account questions (access, single sign-on, a deactivated account) go to your organisation first: its contact is shown on the pages that refuse you.
Write to support from the app
- Open Contact support
Select the Help button, marked ?, in the top bar, then Contact support…
- Keep the technical details
Leave Include technical details (no diagram content) ticked. It adds the app's version, the screen, the view type, the window size and your browser: never a name, never your model.
- Write the e-mail
Select Write an e-mail: your mail app opens, addressed to support@iyedy.com, with the details. Say what you did, what you expected and what happened, with the exact message. If your mail app does not open, select Copy address and write from any mail service.
What to put in the message
- When it happened, with your time zone.
- The exact words of the message or banner, in quotes.
- Where: the screen, and the name of the diagram if you are happy to share it.
- For Claude: the Claude app you use (Claude Code, claude.ai, Desktop) and the request you made.
- For ChatGPT: your ChatGPT plan (Business, Enterprise, Edu, Pro) and the request you made.
- For a coding assistant: which one (Codex, VS Code with GitHub Copilot, Zed, Cursor, Gemini CLI), its version, and the request you made.
- Never a password, a token or a verification code.
Send an idea or a problem as feedback
For an idea or something that could work better, select Send feedback… in the Help menu. Choose Idea, Problem or Question and write your feedback. Nothing is sent from the page: E-mail it opens your mail app with the text, and Copy puts it on the clipboard.
Other addresses
| For | Write to |
|---|---|
| A problem with the app, your account or your bill | support@iyedy.com |
| Sales, partnerships, Enterprise and other questions | contact@iyedy.com |
| A security issue | see Report a security issue |
If it doesn't work
There is no Contact support… in the Help menu
The entry shows in iyedy at app.iyedy.com. Inside claude.ai it does not exist. Write to support@iyedy.com from any mail service.
“The clipboard is blocked here. Select the address and copy it yourself.”
Your browser does not let the page copy. Select the address in the dialog and copy it with Ctrl C.
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Don't write personal data.