Troubleshooting
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Help and troubleshooting
Something went wrong? Most problems have a page here, titled with the message the app showed you. Search for those words, or pick the topic below.
Start here: press Ctrl K in these docs and type the exact words of the message you saw. Each troubleshooting entry is titled with the app's own words.
Troubleshooting by topic
Sign-in problems
Codes that don't arrive, passwords, Google, your company's sign-in, sessions that end.
Changes not saved
What “Not saved”, “Offline” and “Read-only” mean, and how to get your work back.
Assistant troubleshooting
No credits left, a diagram above the AI ceiling, the AI turned off.
Claude troubleshooting
Claude asks you to sign in again, a diagram is missing.
Diagram troubleshooting
The limit of active diagrams, a view that looks wrong.
Import and export troubleshooting
A file that does not import, an export that fails.
Review and sharing troubleshooting
A link that doesn't open, a guest who cannot edit.
Organisation troubleshooting
Members, domains, single sign-on, SCIM.
Billing troubleshooting
A payment refused, credits not renewed, a pack you cannot buy.
Still stuck
Write to support@iyedy.com with the time it happened, the exact message you saw, and your browser or Claude client. Contact support says how to send it from the app, with the technical details and without any diagram content.