Sign-in problems
Fixes for codes that don't arrive or are refused, wrong passwords, Google sign-ins, your company's single sign-on, sessions that end and passkeys.
On this page
Verification code
“That code is not right. Check the e-mail and try again.”
Why: the code was mistyped, or it comes from an older e-mail. A code expires after 10 minutes (“That code expired. Send a new one.”).
Fix it: open the latest e-mail from iyedy and type its 6 digits. If the code has expired, select Send a new code.
The code doesn't arrive
Why: the e-mail is in your spam folder, the address has a typo, or your mail server delays it.
Fix it: wait a minute and check the spam folder. Check the address shown on the code page. Then select Send a new code. If iyedy says “A code was sent a moment ago. Wait a minute before asking again.”, wait a minute first.
“Too many attempts. Send a new code.”
Why: a code accepts 5 tries. After the fifth wrong one it stops working.
Fix it: select Send a new code and type the new one.
“Too many codes were sent. Try again later.”
Why: iyedy limits how many codes one account can ask for in a short time.
Fix it: wait, then ask again. Meanwhile Skip for now lets you use iyedy; the welcome credits, sharing and invitations unlock once the address is verified.
Password
“That e-mail and password don’t match.”
Why: the password is wrong, the account was created with Google, or several failed tries locked the sign-in for a few minutes. The message is the same in each case, so that nobody can tell whether an address has an account.
Fix it: check the address and the password. If you signed up with Google, use Continue with Google. Otherwise select Forgot password?, or wait a few minutes and try again.
The password reset e-mail doesn't arrive
Why: iyedy sends the reset link only if an account uses that address, and says the same either way.
Fix it: check the spam folder, then the address you typed. If you usually sign in with Google, that account has no password: use Continue with Google.
“Use at least 15 characters.”
Why: iyedy asks for passwords of 15 characters or more.
Fix it: use a longer password, for example a sentence of four or five words, or a password manager.
“The sign-in was cancelled.”
Why: the Google window was closed, or you selected Cancel on Google's page.
Fix it: select Continue with Google again, or continue with your e-mail address.
“To continue with Google, open this page in your browser.”
Why: you opened the link inside an app (a messaging app, a social network) whose built-in browser Google refuses.
Fix it: select Open in browser, or Copy link and paste it in your browser. You can also continue on the same page with your e-mail address.
“This account did not confirm its e-mail address, so it cannot sign in here.”
Why: Google has not confirmed the address of that account.
Fix it: confirm the address in your Google Account, or sign in another way.
“You already have an account”
Why: an iyedy account with the same e-mail address already exists. iyedy never links two sign-ins by itself.
Fix it: enter that account's password and select Link Google to my account. From then on, both ways sign you in to the same account.
Your company's sign-in
“Your organisation signs you in”
Why: your e-mail domain belongs to an organisation that signs its people in through its own identity provider.
Fix it: select the Continue with button that names your organisation and sign in as you do at work. If this is a personal account that should not belong to the organisation, use a personal e-mail address.
“Company sign-in required”
Why: you opened a workspace of an organisation that requires its single sign-on, and your current session did not come through it.
Fix it: select Sign in with followed by the organisation's name and sign in with your work account. When the organisation has set a contact, the page shows it.
“This identity provider cannot sign in an address outside its organisation.”
Why: the address you used is not in the organisation's verified domains.
Fix it: sign in with your work address. If you were invited with another address, sign in with that one through its own sign-in.
“Your account is deactivated by …”
Why: your organisation's directory deactivated your account.
Fix it: contact your organisation, using the contact shown on the page. Only the organisation can reactivate it.
Sessions and the browser
“Your session ended. Sign in again.”
Why: you were inactive longer than your session allows: 30 minutes, or 14 days with Keep me signed in; your organisation may set shorter limits.
Fix it: sign in again. Your saved work is still there; changes that were not saved yet stay in this browser. See Changes not saved.
“This sign-in took too long, so it starts again from the beginning.”
Why: the sign-in page stayed open too long before you finished.
Fix it: start again from app.iyedy.com.
The sign-in loops, or “allow … and the sign-in page, then sign in again”
Why: an ad blocker or strict privacy settings block the cookies the sign-in needs.
Fix it: allow app.iyedy.com and auth.iyedy.com in your blocker or browser settings, then sign in again from the app.
Passkeys
There is no Sign in with a passkey button
Why: the button shows only when your browser supports passkeys.
Fix it: update your browser, or sign in another way.
“That did not work”
Why: the browser or the device did not confirm the passkey, or the request was cancelled.
Fix it: try again and confirm with your fingerprint, face or device PIN when the browser asks. If it keeps failing, sign in with your password or Google.
Still stuck?
Write to support@iyedy.com. Say the time it happened, the exact message, the address you sign in with and your browser. Never send your password. See Contact support.
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