Assistant troubleshooting

Why it happens. In a Team or Enterprise organisation, the Assistant stays off until an owner accepts the AI addendum, and an owner of a workspace can turn it off there.

Fix it. Ask an owner of the organisation to turn it on: see Turn on the Assistant for your organisation. Until then, instant tools still answer: describe a view, run the checks, ask what depends on an element.

Fix it. Open the e-mail iyedy sent you and enter the 6-digit code, or select Verify e-mail in the message to get a new one. See Sign-in problems.

Fix it. Your account has no seat in this organisation. Ask an owner or a billing admin to assign you one: see Manage seats.

Fix it. Renew the subscription, or ask the person who pays for it. Your diagrams stay readable meanwhile. See Plans and billing troubleshooting.

Why it happens. The request needs more credits than you have left. The message gives both figures.

Fix it. Narrow the request to a selection or to this view; use an instant tool; or select Buy 500 credits or Upgrade when the message offers them. In an organisation, an owner can add credits. See How the Assistant uses credits.

What the run found so far is kept: apply what it staged, or read its findings. Add credits, then ask for the rest.

The capacity shared by Free accounts is used up for the day. Try again later, or move to a paid plan: see Change your plan.

Why it happens. The diagram is above the classification ceiling: Internal on Enterprise, for example. A Restricted diagram is never read.

Fix it. If the classification is wrong, its owner lowers it; otherwise use instant tools, which send nothing. See What the Assistant reads.

Something the conversation read is now above the ceiling. Select Clear or Delete now under the conversation to unlock it. See Conversations and retention.

A question reads the selection and one step around it. Clear the selection, or say in the whole diagram. To ask about other diagrams, ask a research question that names your library.

Nothing is applied. Select Discard, then ask again starting with Explain or What. A fix is coming: see Ask questions about a diagram.

Scroll to the end of the proposal card, or press Ctrl Enter while the proposal has the focus: it applies the proposal.

The Assistant only changes what your words ask for. Select the button on that line (Remove it too, Edit it too), or ask again and say it explicitly: remove the legacy batch job. See Ask, review, apply.

Use Before / after in the diagram's history to restore the version before the Apply. See Save and restore versions.

The change could not be prepared in a form the diagram accepts. Say what to add in other words, or ask for fewer changes at a time.

Use a PNG, JPEG, GIF or WebP file. An SVG is refused. See Bring images and PDFs.

A scan without text, an encrypted PDF, a PDF that holds a password or key, or one too complex to check for secrets is refused. Paste the text of the brief instead.

The request paused and iyedy did not keep your file. Choose the same file again.

Write to support with Contact support… in the app's Help menu, or see Contact support. Say when it happened, the exact message you saw, the diagram's name and your browser. Do not paste diagram content you would not share.